Terms of Service

01The agreement

These Terms of Service ("Terms") are a legal agreement between you and Ogen Technology ("we," "us," "our"), who make and run Lumenfall, for your use of the game on iOS and Android and of this website (together, the "Service"). By creating an account, playing as a guest, or otherwise using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

02Eligibility and accounts

You must be at least 13 years old to create an account. When you first join, you tick a box to confirm this and to accept these Terms and our Privacy Policy; by ticking it you tell us it is true. If we learn that an account belongs to someone under 13, we will close it and delete its data. If you're a minor where you live, you need your parent or guardian's permission to play and to make any purchases.

You can play as a guest (an account identified only by a random token on your device) or link Sign in with Apple / Sign in with Google. You're responsible for whatever happens under your account, including anyone else who has access to your device. A lost, unlinked guest account cannot be recovered (see our Privacy Policy and Support page).

03Your licence to play

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and play Lumenfall for your own non-commercial entertainment, subject to these Terms. You don't own the game, its code, or its content. You own only the licence to use it as intended.

04Code of conduct

Playing Lumenfall means playing fair and treating other players well. Full detail is in our Community & Child Safety Standards, which is part of these Terms. In short, you agree not to:

• Cheat, use bots (outside the game's own official, time-limited auto-hunt), exploit bugs, or use modified or reverse-engineered clients.
• Buy, sell, or trade accounts or items for real money outside the game's own trade features.
• Harass, threaten, or hatefully target other players.
• Impersonate Ogen Technology staff or moderators.
• Endanger or exploit minors in any way (see our zero-tolerance policy in the Community & Child Safety Standards).

05Purchases and virtual currency

Lumenfall is free to play. You can optionally buy Starshards (premium currency, purchasable with real money and also earnable slowly through play) and items such as the Lumen Pass season pass, the Starlight Blessing monthly card, and starter packs. You can also earn Lumens, the game's standard earned-in-play currency. There are no paid random loot boxes in Lumenfall.

Lumens, Starshards, and any items you acquire are a limited, revocable licence to use them within the game. They:

• Have no cash value and cannot be exchanged, redeemed, or cashed out for real money.
• Are non-transferable outside the game's own trading and marketplace features.
• Can be suspended or removed if your account is suspended or terminated for breaking these Terms.

All purchases are processed by Apple or Google (we never see your card details) and belong to your Lumenfall account, so they carry over to any device where you sign in with the same Apple or Google sign-in (another reason to link a guest account before you buy anything). Refunds are handled by Apple or Google under their own policies: reportaproblem.apple.com for the App Store, or Google Play's refund policy for Android. We don't refund virtual items ourselves, except where required by law.

Rewarded video ads are optional, capped, and only ever shown when you choose to watch one for a reward. Auto-hunt (the in-game auto-battle) is limited to a set amount of time per day, extendable with tickets, ads, or the monthly card. See our Support page.

06Your content

Anything you submit through the Service (your character name, chat messages, guild notes, and similar content) you keep as yours, but you grant us a licence to store, transmit, display, and moderate it as needed to operate the game (for example, relaying your chat to other players, or showing your character name on leaderboards).

Copyright complaints. We respect other people's intellectual property and expect players to do the same. If you believe something in the Service infringes your copyright, send a notice to our designated agent at [email protected] with: your physical or electronic signature; a description of the copyrighted work; where the material is in the Service (for example, the character or guild name); your name, address, phone number and email; a statement that you believe in good faith the use is not authorised by the owner, its agent or the law; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorised to act for the owner. We remove or disable material that is the subject of a valid notice, and we close the accounts of repeat infringers in appropriate circumstances.

07Moderation, suspension, termination

We may review chat and account activity to enforce these Terms and our Community & Child Safety Standards, and we may mute (temporarily) or ban (permanently) accounts that break the rules. We may suspend or terminate your account for violating these Terms, for extended inactivity, or as required by law. You can stop using the Service and delete your account at any time. See Delete your account.

08Changes to the game and service

Lumenfall is a live game, and we may add, change, or remove features, content, maps, or systems over time, including balance and economy changes. We may also suspend or discontinue the Service. Where reasonably possible, we'll give notice of major changes or discontinuation in-game. Because virtual items and currency have no cash value, we don't provide refunds for changes to or discontinuation of the Service, except where required by law.

09Disclaimers and limitation of liability

The Service is provided "as is." We try to keep it reliable, secure, and fun, but we don't guarantee it will always be available, error-free, or uninterrupted. To the fullest extent permitted by law, we aren't liable for indirect, incidental, or consequential damages arising from your use of the Service. Nothing in these Terms limits any right you have under mandatory consumer protection law that cannot be excluded or limited.

10Governing law and disputes

These Terms are governed by the laws of Israel, without regard to conflict-of-law rules, except where mandatory local consumer law says otherwise. If you have a dispute with us, please contact us first at [email protected] so we can try to resolve it informally before any formal proceedings.

11Apple App Store additional terms

If you downloaded Lumenfall from the Apple App Store, the following additional terms apply and take precedence over any conflicting term above for that download:

• This agreement is between you and Ogen Technology only, not Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to furnish any maintenance or support services for the Service.
• In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price for the app to you (the app itself is free to download); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
• Apple is not responsible for addressing any claims by you or any third party relating to the Service, including product liability claims, claims that the Service fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation. All such claims are handled by us.
• Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that the Service or your possession and use of it infringes a third party's intellectual property rights. That is our responsibility.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

12Google Play note

If you downloaded Lumenfall from Google Play, your use is also subject to Google Play's Terms of Service. Google is not a party to these Terms and is not responsible for the Service; any support, warranty, or liability questions about the game itself should go to us at [email protected], not Google.

13Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll update the "last updated" date above and notify players in-game. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14Contact us