The short version
- Deleting removes your account, every hero, item, Lumen and Starshard on it, and your Apple / Google sign-ins.
- It happens immediately and cannot be undone. Purchases cannot be restored afterwards.
- We keep only what the law requires: purchase and transaction records (up to 7 years), no longer tied to your gameplay.
- Deleting your account does not cancel a subscription billed by Apple or Google. Cancel it in your store settings.
01Delete on this website
If your account is linked to Sign in with Apple or Sign in with Google, you can delete it right here. Sign in with the same account you use in the game. We'll show you what's on it before anything is deleted.
Connecting to the Lumenfall servers…
Step 1: Sign in to find your account
Use the sign-in you linked in the game. We only use it to confirm the account is yours.
Signed in as a guest only? Guest accounts have no sign-in to check, so they are deleted from the game itself. See Guest accounts.
Step 2: Check this is the right account
- Signed in with
- …
- Heroes on this account
- …
- Created
- …
- Linked sign-ins
- …
Deleting your account…
Your account has been deleted
Your heroes, items, currencies and sign-ins are gone, and every device has been signed out. If you play again, you'll start a brand-new account. Thanks for playing Lumenfall.
No account uses that sign-in
We couldn't find a Lumenfall account linked to the Apple / Google account you chose, so there is nothing to delete. Try the other sign-in, or delete a guest account from the game.
Something went wrong
Please try again in a moment.
You can always delete your account in the game or by email.
02Delete in the game
This works for every account, including guest accounts. It is the fastest way.
- Open Lumenfall and enter the world with any hero (or tap Account on the character-select screen and skip to step 4).
- Menu›Settings›Account
- Next to Sign-in & account, tap MANAGE.
- Scroll to DELETE ACCOUNT and tap DELETE…, then CONTINUE.
- Type DELETE and confirm. The game returns to the title screen, and you're done.
03Request by email
Lost access to your device or your sign-in? Email [email protected] with the subject “Delete my account” and include:
- the names of your heroes (and roughly their levels),
- which sign-in the account used (Apple or Google), ideally writing from the email address that sign-in shares with us,
- any purchase order numbers, if you have them (they help us find the account).
We'll confirm the account is yours, delete it, and reply once it's done. That takes up to 30 days, and usually a few days.
04Guest accounts
A guest account is tied only to a secret token stored on your device. There is no email or sign-in we could check, so guest accounts are deleted from the game on that device, where the token proves it's yours.
If you've already uninstalled the game, the guest account can no longer be opened by anyone. Unused guest accounts are removed after 24 months of inactivity.
05What is deleted and what is kept
| Data | What happens | When |
|---|---|---|
| Account, heroes, inventory, quests and progress | Deleted | Immediately |
| Lumens, Starshards, season pass, auto-hunt time and other purchases | Deleted; they cannot be restored or refunded afterwards | Immediately |
| Apple / Google sign-in links, emails and names they shared | Deleted; Sign in with Apple access is revoked | Immediately |
| Sessions on every device | Signed out and revoked | Immediately |
| Active market listings and unclaimed market items | Cancelled and removed | Immediately |
| Completed market sales | Kept as anonymous trade history (other players' records depend on it) | Kept, not linked to you |
| Purchase and transaction records | Kept for tax, accounting, fraud prevention and refunds | Up to 7 years |
| Server logs and backups | Roll over and are overwritten | Within 30 days |
Chat messages you already sent were delivered to other players at the time and can't be recalled from their screens. More detail is in our Privacy Policy.
06Before you delete
- Subscriptions and store billing are managed by Apple or Google. Deleting your account does not cancel them. Cancel in Settings › Apple ID › Subscriptions on iPhone or Play Store › Payments & subscriptions on Android.
- Refunds for recent purchases are requested from the store you paid (Apple or Google). Do that first if you plan to.
- Guild leaders: hand the guild to another member first, so it keeps a leader.
- Just taking a break? You don't need to delete anything. Your heroes will still be there.
07Delete only some data
You can control your data without deleting the whole account:
- Unlink a sign-in (removes that Apple or Google link and the email it shared): Menu›Settings›Account›MANAGE › UNLINK.
- Sign out everywhere revokes every session on every device from the same screen.
- Delete a single hero from the character-select screen.
- For anything else, such as a copy of your data or removal of specific information, email [email protected]. We answer within 30 days.